Recent Posts

SERVPRO of Sussex County Hunts for Dirty Ducts!

10/14/2018 (Permalink)

SERVPRO of Sussex County Hunts for Dirty Ducts!

Did you ever want to know what’s in your duct lines?  Yes, those things that are attached to the registers either on the floor or up in the ceiling.  There are also larger registers – called returns – that are also duct lines feeding into your HVAC system – either your heating and/or your cooling system.  Most of us always assume that they can’t get dirty.  If you have pets, chances are those duct lines are filled with a lot of hair or pet dander.  Does anyone in the household have any allergies?  If so, it’s a good time to check out those duct lines to see what’s lurking in them to get rid of any allergens so you can breathe easier.  Does your furniture seem to get dusty right after you clean it?  Perhaps your duct lines could use a good cleaning!

SERVPRO of Sussex County will clean your interior duct lines and gets rid of 99.97% of the dust and allergens in those lines.  Our production manager will come to your home to give a free in-house estimate going over the cleaning process with you.  SERVPRO of Sussex County also has the capability of looking at the interior of your duct lines with a high-powered camera if necessary.  On the day of the cleaning, our highly trained technician will make sure that all the dirt and debris from your duct lines captured by our equipment will not escape into your home and all registers will be left clean as well.  Any residual dust in those cracks or crevices will be sealed with a duct sealer.

Call SERVPRO of Sussex County today at 302-856-9768 to set up an appointment to have someone come out to look at your interior duct lines.  Take the first step to breathing easier and having cleaner ducts.  Who knows we might also just find that missing diamond ring for you!  Call SERVPRO of Sussex County at

Garage Storage Safety Tips

10/8/2018 (Permalink)

Garage Storage Safety Tips

  If you are like my wife and I you tend to use your garage as a STORE-ALL area.  Simplified; if it doesn’t belong in the house – it must belong in the garage – RIGHT? Wrong – here are some tips for what items are to be safely stored in your garage.  Some are obvious; some less so.

 Garage Safe Items – these will include lawn care tools and equipment, gardening supplies, plastic bins for storage. Hoses (after draining), sports equipment and of course your cars or vehicle.

 Items Unsafe for the Garage – Extra fuel – this is best stored in an outside shed due to the possibilities of spills, leaks or combustion. 

 Paint or home improvement chemicals should also be kept outside of the home and in some cases they are sensitive to varying temperatures and may become combustible as well.

 Unused Furniture can be subject to humidity and moisture which can warp wood and damage fabric.  Rodents and unwanted pests welcome such objects as homes or nesting places.  Donating old furniture to those less fortunate is a great gesture and can also offer a tax credit.

 Store your old clothing in the house in a sealed container. Typically, the attic or the back of a closet is the best place for such items. Any such items left in the garage will tend to absorb fumes, dust and tend to attract pests.

 Perishable items such as FOOD for human consumption or pets should never be left in an uncontrolled climate or area. Temperature swings will increase the rate of spoilage and such items will attract rodents or vermin.

 Keep your fragile and valuable items such as photographs, artwork and electronics in a climate controlled area.  If it is us personal value – it should not be in the garage.  

 If unsafely stored items have caused a harmful or potentially harmful situation in any area of your home – please call us at SERVPRO of Sussex County today at 302-856-9768 and we will be happy to inspect the area for you and offer proper advice on remediation.

The Origins of National Fire Prevention Month

10/1/2018 (Permalink)

The Origins of National Fire Prevention Month

  October is Fire Prevention Month and is sponsored by the National Fire Prevention Association (NFPA).  Fire Prevention Month actually started as National Fire Prevention Day as declared by President Woodrow Wilson in 1922 and has evolved into a week or month long observance of the issues associated with Fire Safety.

  The event which inspired the longest running public safety and health campaign on record was The Great Chicago Fire of 1871 which started on October 8, 1871. The fire lasted for three days and killed more than 300 people and left more than 100,000 people homeless.  It burned more than 2,000 acres and destroyed about 17,400 structures and was reportedly started in a barn.  It caused an estimated $200 million in damages and legends of its cause range from a cow kicking over a lantern in a barn to human error and even a meteor. The worst destruction occurred on October 9 and this is why the national campaign always begins around this time.  An area a mile wide and four miles long were left in ruin in its aftermath.  Historically, it is still one of the worst American disasters on record.

  In 2000, the NFPA extended the Fire Prevention Week to include the entire month of October and most Fire Departments, schools, libraries and utility companies participate in spreading the word about Fire Safety and Prevention.

  SERVPRO of Sussex County is happy to offer its ongoing support to all of the local Fire Departments and we will be participating in the Rehoboth Beach Volunteer Fire Company 2018 Fire Safety and Awareness Program on Sunday October 7 at the bandstand just off the Rehoboth Beach Boardwalk.  This four hour event from noon until 4 pm will feature this year's Fire Safety Campaign "LOOK, LISTEN, LEARN - Be Aware, Fire can Happen Anywhere."

   Children of all ages are welcome. Come see the firetrucks, firefighters, police officers, EMTs, and many more of the public servants that work hard every day to help keep you and your families safe. 

Water Damage is best left to our Experts at SERVPRO of Sussex County

9/24/2018 (Permalink)

Water Damage is best left to our Experts at SERVPRO of Sussex County

   I recently had the privilege of attending and participating in an IICRC (Institute of Inspection Cleaning and Restoration Certification) Water Damage Restoration class in Toughkenamon, PA for SERVPRO of Sussex County.  Although my role with our company is more of a sales and marketing nature – I embraced this opportunity to educate myself further in order to better address customer concerns and questions in the field.  I also wanted to develop a better understanding of this process since it is a major part of our regular work schedule. 

  The class was offered over three days with a test required on the third day. We received a book and the instructor – Ron Valega was awesome.  He was very informative and almost immediately created a comfortable rapport with the class participants with colorful anecdotes and humor. We viewed many videos which highlighted safety tips and proper workmanship.

  I had no pre conception about the intensity of the subject matter and found it both interesting and challenging.  After about the first three hours of information; I began to develop a deeper respect and appreciation for my workmates who have not only earned their certification through this class; but apply their expertise on an almost daily basis.  Parts of the class addressed Psychrometrics – which is the understanding of the relationships between temperature, humidity and air flow and how they all play a part in the drying out process for structures and materials.  It was during this time that I began to envision a lower test score for myself since I found this somewhat confusing and after you pass the age of 50 – nothing new comes easy!

  I learned that water restoration is very complex and if not applied correctly can do more harm than good in some cases.  To make a long story short – I did receive a passing grade but more importantly I obtained the knowledge that our technicians are skilled and trained experts who are ready to offer a plan of action when they arrive to the scene of such damage.

  Please call SERVPRO of Sussex County at 302-856-9768 for any questions or issues relating to water damage and remember it is always best to use an expert in such cases to lessen cost and severity of damage. You may also visit our website at: www.SERVPROsussexcounty.com

Strong Smell of Smoke in your Sussex County Home or Business?

9/20/2018 (Permalink)

SERVPRO of Sussex County Can Eliminate Strong Smoke Odors.  If you have had a fire in your home; you may notice the smell of pungent, lingering smoke odors which at times can become overwhelming.  Post fire soot, ash and debris may also be present and in such cases it is in your best interest to call in professionals who can restore and prevent further damage to the property and belongings.

   SERVPRO offers the most professional fire damage restoration process. Our crew will apply proven methods to remove fire and smoke residues from furniture, walls, floors and ceilings and other surfaces in your home. If valuables are in need of removal and cleaning; we offer these services as well and sanitize salvageable items off site. We also discard any items deemed unsalvageable by the homeowner.

  The use of air movers, air scrubbers and foggers can also be utilized to push odors from the atmosphere to reduce smoke odors and improve overall air quality.

  Surfaces are also cleaned to remove soot and smoke residue.  Walls, floors and ceilings are all cleaned and checked for odor penetration.  In some cases the entire structure may need cleaning.

  Whether a small kitchen fire or a serious house fire; the odors associated with such a loss can be lasting and overwhelming. Call SERVPRO of Sussex County at 302-856-9768 as soon as the fire is out and we can begin the process of restoring your home to its pre-fire condition.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 
(302) 856-9768 or visit: www.SERVPROsussexcounty.com

SERVPRO is a Proud Sponsor of the First Responder’s Bowl

9/17/2018 (Permalink)

SERVPRO is a Proud Sponsor of the First Responder’s Bowl

  I consider myself an avid college football fan and even with the season just underway; I am especially excited about a game to be played the day after Christmas 2018. The First Responder’s Bowl will replace the Heart of Dallas Bowl. This inaugural game is to honor all of our nation’s First Responders and is sponsored by SERVPRO. The game will take place in Dallas, Texas on December 26, 2018 at 12:30 pm. (Either ESPN or ESPN 2 will air the game). The teams are yet to be determined.

  SERVPRO has always had a very special relationship with America’s First Responders and we have a deep and strong appreciation for their efforts. Many times we follow them as “second responders” after fires, storms and other emergencies. It is a tremendous privilege to honor these brave men and women and spotlight their service and sacrifices made for us all. It’s hard to think of a more appropriate cause or a more appropriate sponsor for this game. 

  America loves football and we love our First Responders and hopefully this will become an annual event for us to enjoy each holiday season. SERVPRO of Sussex County is proud to serve alongside these everyday heroes and promote their recognition and honor. We will happily offer further details of the game as they become available.  For more information – please use this link: http://espnevents.com/blog/press/new-SERVPRO-first-responder-bowl-played-cotton-bowl-stadium/

  SERVPRO of Sussex County offers fire and water restoration as well as many other cleaning services for both residential and commercial customers. Please contact us today at 302-856-9768 or visit our newly upgraded website at: www.SERVPROsussexcounty.com.

Tips for Proper Pet Care during a Disaster

9/10/2018 (Permalink)

Tips for Proper Pet Care during a Disaster

   Whether it be an extreme Nor’easter or a Category 5 hurricane; we should all have a plan for our families and our own personal safety.  Many of us think of our pets as important family members and we should consider their safety as well.  We have all seen the heart wrenching images of lost pets from past storm events. If you have any uncertainty about proper protection for your pet during such an event; the Humane Society of the U.S. offers the following tips and guidance for such an event:

  • Do not leave your pets behind.
  • Apply a securely fastened identification tag to your pets’ collar and carry a current photo of your pet with you. Also include on the tag your name and phone number and the same information for a family member or friend who knows you and your pet. This will help to ensure that whoever finds your pet will be able to reach someone who knows you.
  • Transport your pets in secure carriers and keep them on proper leashes and harnesses.
  • Contact hotels in the safe location and ask if you may bring your pets. Ask the hotel manager to waive the no-pet policy in accordance with the disaster response and remember that most public shelters do not admit pets.  There are certain hotels who allow pets and a little google search may offer this information prior to the emergency.
  • Call friends, family members, veterinarians or boarding kennels in the safe zone to arrange foster care for your pets if needed.
  • Pack a week’s supply of food, water and other provisions, such as medications and cat litter.
  • Do not wait till the last moment to evacuate – most responders will not take your pets during emergency rescues.
  • Keep a list of emergency phone numbers. (veterinarian, local animal control, animal shelters and the number for the Red Cross)  

SERVPRO of Sussex County shares in the public hope that we all stay free from threats and disasters; but we respect the reality of their occurrence.  If you have any post storm questions or issues please call us at 302-856-9768 or visit our website: www.SERVPROsussecounty.com for more information.  

What is an Emergency Ready Profile and why every Business should have one?

9/1/2018 (Permalink)

What is an Emergency Ready Profile and why every Business should have one?

   Ben Franklin once said “If you fail to plan, you are planning to fail.”  Winston Churchill said “Those who fail to learn from the past are doomed to repeat it.” Obviously most of us view both of these historical figures as being wise and charismatic.  It is the wisdom that we want to extract from each of these quotes when giving thought to emergency preparedness. 

   More than 50% of businesses close down following a disaster; and many never reopen.  This 50% or more suffer from the same symptoms; lack of planning and preparation.  They also have failed to learn the lesson learned by every other business who either weathered an emergency or lost some assets or everything.  Of the businesses that typically do survive; the majority of them had a preparedness plan in place. Think of the pre-planning as an insurance policy.  Just as having auto insurance gives us peace of mind when we drive; an ERP (Emergency Ready Profile) gives a business peace of mind when facing the challenges of nature and everyday life.

  An ERP will speak trust to your employees and your customers and instill a sense that your company is ready for whatever happens.

  SERVPRO offers an ERP that will minimize downtime and replace business interruption with an immediate plan of action.  Knowing what to do, when to do it and who to call is essential in the critical time prior to an emergency.  The ERP is a start-up approach that offers critical information needed to begin mitigation and recovery.  It provides a quick reference to important building and contact information.  SERVPRO applies more than 40 years of experience in dealing with both natural and man- made disasters to each ERP.

  The SERVPRO ERP provides the following:

  • A no cost assessment of your facility.
  • A concise Profile Document that contains only the critical information needed in the event of an emergency. This requires minimal effort to complete and offers maximum time savings in an emergency.
  • A guide to help you get back into your building following a disaster.
  • It establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration provider.
  • It identifies the line or chain of command for authorizing work to begin.
  • It provides facility details such as shut-off valve locations, priority areas and priority contact information.

Call SERVPRO at 302-856-9768 Today and Let’s get your business READY!

Stormy Misconceptions

8/30/2018 (Permalink)

Stormy Misconceptions

  The National Weather Service keeps record of the most severe storms to affect the state and the coast of Delaware. As a young boy growing up in this area, I remember people referring to the Storm of ’62 as the worst on record. They told stories of destruction that impacted almost the entire state and especially the coastal communities. Most would assume that such a storm would have been classified as a hurricane and more than likely had made impact between June and November. It was in fact a Nor’easter that occurred in March between the 5th and the 7th and became known as the” Ash Wednesday Storm 1962”. It was also referred to as the “Five High Storm” because it lingered off the coast for five high tides – but most of the damage occurred on Wednesday March 7, 1962 – Ash Wednesday.

 Merging low pressure systems and a strong surface high stalled the storm in the Mid-Atlantic and pounded the coast of Delaware for almost three days. The storm also occurred during the equinox. This created even higher tides along with continuous rain and strong winds. Wind gusts reached more than 70 mph and the storm surge was 3 to 5 feet above normal. Wave heights of more than 40 feet were measured off Rehoboth Beach and ranged between 20 and 30 feet in the surf zone. The entire boardwalk and many beachfront homes were destroyed.

  Bethany Beach was hit hard with wind gusts exceeding 80 mph and flood waters penetrated as far inland as Ocean View. The boardwalk and many businesses and homes were also destroyed.

  Beach erosion forced so much sand inland that many homes had their first floors filled with it and sand covered and closed many roads as well. The erosion also created another inlet; just north of Fenwick Island. Bayside to ocean side; virtually every coastal town had historical storm damage and 8 people were killed. It is estimated that the storm did more than $500 million dollars in damage based on our current dollar value.  It is amazing that there weren’t more lives lost.

  A storm of this magnitude had not hit Delaware since 1878. Nearly one hundred years had passed since the last killer storm. The infrequency of such events makes them more dangerous because most people doubt the likelihood of such a storm ever taking place in their lifetime.

  We are fortunate to have advanced technology to forewarn the public well in advance of such an event. Yet with each new storm we read about people who ignored warnings and paid with their lives. Assumptions that hurricanes are the most severe of storms are not always correct. Delaware has experienced many more Nor’easters than hurricanes and we should learn to heed the warnings and plan for such events.

  SERVPRO of Sussex County is ready to serve our community in the likelihood of any storm event – large or small. We offer Emergency Readiness Programs to ensure a safe and proper plan of action and we will be there to assist with the clean-up. For more information – please call us today at 302-856-9768 or visit our website at: www.SERVPROsussexcounty.com

The Basic Emergency Kit and First Aid Kit

8/27/2018 (Permalink)

Emergencies can occur without a great deal of notice. Although we can use radar and technology to track tornadoes and hurricanes; history still teaches us that this is not always an exact science and that we should prepare for unexpected changes. The very basic kit that everyone should have is the Basic Emergency Kit. It’s as basic as basic can be with only 4 items.

  1. Water – one gallon per person per day for up to three days.
  2. Food – at least a three day supply of non-perishable food.
  3. Battery powered or hand crank radio and a weather alert radio from NOAA (Amazon or Walmart)
  4. Flashlight

Thankfully most disasters are short term and the Basic Kit will typically provide for short term survival for you and your family. The food and water are life essentials and the radio and flashlight will keep you informed and brighten your environment and can help you find safety. Put your kit together today and you will feel “basically” more secure!

First aid is the immediate treatment or care given to someone suffering from an injury or illness until more advanced care is accessed or they recover. Your home First Aid Kit is not so basic and can include twenty or more items. A portable kit which can be kept in your car or home is more basic and may include:

  • Adhesive Bandages
  • Gauze pads
  • Safety Pins
  • Adhesive Tape
  • Antibiotic Ointment
  • Antiseptic and Hydrocortisone Cream
  • Tweezers
  • Sterile Gloves

The Aims of First Aid are to: preserve life and to prevent injury or illness from becoming worse. When you think of First Aid; think of the three “P”s – Preserve Life, Prevent Further Injury and Promote Recovery. Plan to be safe and have a safe plan!

Always remember that SERVPRO of Sussex County is ready and able to serve you in the event of a pipe leak or severe storm damage. Please call 302-856-9768 or visit our website at http://www.SERVPROsussexcounty.com/ for more details.