How do I answer the question: What does SERVPRO do?

11/19/2018 (Permalink)

Wendy at her BEST! Her enthusiasm and love of her work and her coworkers makes her one of our most valuable employees and leaders.

My name is Wendy and I am a crew chief for SERVPRO of Sussex County. When I tell someone that I work for SERVPRO; they usually get a little confused and ask me what that is exactly. My response is typically - "Just about anything!" or (my personal favorite) "We tear up houses all day!" Then I giggle at their initial reaction of shock before explaining further that when we repair a damaged home; we sometimes have to demolish and or remove the affected or damaged materials before a rebuild can begin.

We clean up after all types of pipe breaks or leaks; water and sewage related. Some are from water intake lines for a sink, toilet, shower or bathtub. Others are actual raw sewage lines, or a pipe that wasn't connected properly to a toilet. Our crews clean up mold that has been caused by a water intrusion or high humidity. Mold related jobs can range from being a small closet to a whole house.

SERVPRO also cleans areas that are considered biohazard. Some of these jobs are also either very involved or somewhat simple. Some of our work may seem unpleasant; especially when we respond to a health challenge or death. It’s at these times that one must consider what our community would be faced with if we did not do these types of jobs.

We offer remediation services after a fire has occurred or a puff back of smoke from a furnace or fireplace. A severe fire can create a great deal of damage and become a life changing event. Empathy is part of all we do. All of these jobs can be as dangerous as they are challenging. So, of course we have plenty of protective gear to wear and safety is always a primary concern for both our customers and our coworkers.

Overall I enjoy the variety of my work the most. No two jobs will ever be the same experience with all that we are capable of here at SERVPRO.

If you have questions or a need for our services please reach us at 302-856-9768 - SERVPRO of Sussex County.