What our Customers say...

Testimonials

A recent severe thunderstorm caused a ground water intrusion into the basement of our home.  I called SERVPRO of Sussex County and they were on the scene within an hour and began extraction.  The drying process they applied has us restored within a couple of days.  Great job SERVPRO! 

I should have listened to the warnings from the local radio announcer when he said to evacuate from the impending storm.  Living on an inter-coastal waterway, I didn’t think I would ever have a problem with flooding. 



Was I ever wrong!  The water crept up into my yard quickly and with such force that I didn’t even have time to get my valuables up to the second floor.  My little dog and I retreated to the second floor and waited the storm out which seemed like an eternity.  When the rain finally subsided and I ventured to the first floor, I then had water throughout.



Of course my insurance agent was called and SERVPRO was recommended to help with the clean-up.

SERVPRO of Sussex County came right out and helped to dry out my home giving me guidance on how they could restore my valuables.  Once they put their equipment in my home and started the drying process, it became clear that SERVPRO of Sussex County was the most knowledgeable company to use for my storm damage.



If there are evacuation warnings again, I will certainly heed the advice; but will never hesitate to contact SERVPRO of Sussex County.

We had a cleaning company damage our vinyl floors by treating them with acrylic wax. It was not evenly applied and looked terrible. Amanda was fantastic and coordinated with Russell to get the wax stripped from our floors. She was great at working around our schedule and keeping us informed. Russell was fantastic! He was courteous, careful, and completed stripping 2700 sq ft of flooring in a timely manner. It now looks amazing and "Like it never even happened."

The guys were Stupendous! I was blown away by how quickly the SERVPRO team responded to our loss. We called them at 5:30 and by 9:10 they were finished and off the property. They worked efficiently around the city workers and did an awesome job

I am writing to commend Amanda on her  professionalism and good service.  Her advice has been invaluable as we recover from odors resulting from no electricity in Bethany Beach home for two weeks.  I have never had such good and responsive service and will surely recommend SERVPRO of Sussex County, and especially Amanda, to anyone in need of your help.  You have an exceptional employee in Amanda. 

“Brandon was very knowledgeable, polite and did a wonderful job explaining everything.”

Amanda went above and beyond! She and the SERVPRO team worked very hard to clean up the damage to my home. They are top of the line! No matter what happened she was right there to assist me and was kind throughout the whole process. She’s a gem.

Very satisfied with the service provided by SERVPRO! The crew was very professional and able to respond quickly even though it was late on a Friday. They were on-time through the whole project and I can’t say enough about them. They would be my first choice if anything were to happen again!

Everyone from SERVPRO was great! They were friendly and professional. 

Dave was prompt at getting someone out to help when I called. Wendy and Allyssa were great, hard workers and very polite! They did a magnificent job and were on time every day. Wouldn’t it be nice if everything was this easy?

My home is a precious place. I was very concerned about who to call after this happened. I had previous experience working with SERVPRO in Sarasota, and my neighbor Walt (Who is a contractor) referred you. I could not have been more impressed. I loved the prompt follow-up after the job started. The entire crew struck me as pleasant and professional. Kathy, Rich, and Brandon were on top of things and kept their word. The technicians were conscious of their surroundings, explained their decisions and methods well, and were trustworthy. I could not have asked for a smoother process from start to finish.

Crew was great and the service was fantastic. Great team leadership! I was very satisfied with the quality of work, and had a good experience with the crew members. It made me happy that they were cat lovers.

Great Service! Great Technicians!

Thank you SERVPRO of Sussex County for all of your wonderful service!

We received an immediate response to our situation.  SERVPRO removed all traces of mold, ran fans and dehumidifiers until all areas were dry.  They placed an air scrubber to remove any spores that may have been in the air. 
They were very professional and friendly and answered all my questions. The team worked with my insurance company and contractor to make sure of a smooth transition. I would use them again if need be. As a matter of fact, I have had to use their services twice due to plumbing issues. Both times we were very satisfied with them. Hopefully that won't happen again.

I want to commend the 2 ladies who came to clean today. They found and returned a ring that my wife had given me 35 years ago and I had thought lost and have been looking for over 4 years. It was of great sentimental value and cannot find the words to properly express my gratitude to your company and quality of personnel you employ.

SERVPRO’s duct cleaning service was great. The technicians arrived on time and knew what to do. Most of all I appreciated how they completed the work on time!

The service was excellent! I was very happy with how the SERVPRO technicians kept me up to date with pictures and a detailed explanation of the cleaning process process!

We were very happy with the SERVPRO’s duct cleaning service. The process went smoothly and the team went above and beyond to provide excellent service.

The duct cleaning was great! Justin and Rob were easy to work with and provided detailed explanations of the work they came to perform. I have no complaints.

We recently contacted your company to do carpet cleaning in 3 rooms that had some serious stains from a dog and a cat and knew these stains may not come up. Your crew arrived on time and went right to work, explaining what they were going to do. They were also respectful of my hardwood floors by wearing protective show coverings which I appreciated. In no time at all, my carpets were restored to their original ‘clean’. I’ve tried other companies before, but will never use anyone but SERVPRO of Sussex County for all my carpet cleaning. I will certainly make sure to tell my friends and neighbors as well. Thank you SERVPRO!

Bonnie and Rose were great and did an excellent job!

SERVPRO has always responded promptly and with wonderful customer relations. Their quality of work is always just as spectacular! 

We cannot say enough about Rose & Bonnie - they were thorough and efficient in their work!  Many, many Thanks!

I just went over to the property to see the finished work.  It looks amazing and we are so pleased.  Thanks so much for getting this job done for us so quickly, and with such a great result!  You far exceeded our expectations. Bonnie and Rose Marie were very accommodating with my husband yesterday, and he had wonderful things to say about their work.

 Thanks again!

Very happy with the SERVPRO team and the service they provided. Excellent response to my emergency water loss and great workmanship!

I was very pleased with the SERVPRO team. They were polite, good people. Mindful of noise while working under my home and exercised great communication. Would absolutely use their services again!

1st time I needed SERVPRO’s help. The team responded rapidly and was quick to begin work. Wendy was quick to answer my questions even when I contacted her after hours. Awesome, open communication. Was very satisfied and would absolutely use them again.

The crew was professional and courteous.  They offered good communication and displayed a good attitude.  They know and care about what they do.

Bonnie and Rose are the greatest!  Thank you so much!

SERVPRO did a great job responding to my emergency loss. I am very happy with their service and would absolutely use them again!

“SERVPRO’s response time to our water loss was great! The team did a fantastic job!”

The crew was great and finished work quickly. I am very satisfied

“Wendy and Alyssa were great at assessing the situation and determining the best course of action for my home. The crew was approachable, neat, and organized. I have no complaints and am totally satisfied with their work!”

“Brandon was communicative and great at keeping me updated. The work was done well and the crew was great!”

Crew did Great! Terrific, compassionate team who were gentle with our belongings.  It means a lot after losing belongings in a fire.  Were patient and helped me sort through what was salvaged.

I wanted to send a big thank you to everyone.  We are always pleased with your work but this time, our carpet was especially bad. Your people came right on time, checked everything out, I headed off to work and came home to like new carpet. Thanks for another job well done.

Always have had a good experience.

Wendy and her crew were respectful, caring, truly awesome. Wendy is super special. Goes above and beyond to keep me informed via texts/calls

Wouldn’t call anyone else but SERVPRO!

“SERVPRO did a great job. Jeff and Rose were thorough and detail oriented while cleaning the vehicle. I appreciated how well they kept me informed through the entire process.”

“The SERVPRO crew was wonderful, courteous, and professional.  I couldn’t have asked for any better and they exceeded my expectations.  Carpets ‘like brand new' ”

Your Staff - Especially Amanda were so easy to work with. Ms. Rose worked her butt off - and she had a very good attitude. They made a bad experience very pleasant!

The SERVPRO team was quick and efficient and we will use them again!

Rob and Allyssa were on time, very polite, worked non-stop on the duct cleaning and they offered sound advice for proper maintenance. They were awesome - I can't say enough!

The SERVPRO TEAM scored a 10 out of 10!! The crew was pleasant, courteous and offered excellent service. They were thorough and cleaned from floor to ceiling. 

The response time offered by SERVPRO of Sussex County was quick and exact.  When they told us they would be coming back to offer follow up - they were on time and offered quality work. We told all of our neighbors and they shared similar stories of satisfaction! 

Wendy and her crew were amazing! They were on time and very efficient and had the work finished in a timely fashion.  Thank you SERVPRO! 

The SERVPRO Team was excellent in response time, service, compassion and workmanship! Great Work!

Brandon, Jeff and Jordan were fast to the scene and did an excellent job!

Rob and Matt's service was absolutely amazing! They were quick to the scene and offered compassion and skillful work. Good Guys!  

The SERVPRO Crew was prompt, courteous and efficient!  They did an excellent job!

My experiences with SERVPRO have always been great! My most recent experience with Rob and Amanda with SERVPRO of Sussex County was no exception. Rob and Amanda were smart, kind and courteous!!

SERVPRO did an excellent job with our carpet cleaning - thank you! 

Wendy and Matt were awesome!!! They were very kind and professional!

The carpet cleaning service provided by SERVPRO was excellent - they look and smell great! 

We were very pleased with the work provided by SERVPRO of Sussex County! 

It was amazing how much water the SERVPRO team extracted from our town hall in one day!

"Everything was great!"

“They were great!  SERVPRO did a great job!”  

“A very favorable experience! Arrived when they said, notified when they were leaving. Left the results for us to view! So yes we were pleased.”

“ SERVPRO not only outlined the problem clearly, but also gave specifics on equipment and remediation.  They also spoke directly with our insurance adjuster and kept us calm during the process.”    

“ Wendy and the SERVPRO team took the stress out of the water problem and we were overwhelmed and overjoyed with the work they applied!”

CHEER wishes to extend our sincere thanks and appreciation to the entire Georgetown SERVPRO organization for their prompt high quality service.  We recently experienced an event in our large commercial kitchen which required an immediate and large scale clean-up effort.  Within hours , SERVPRO had and estimator on site, work commenced immediately and the SERVPRO crew had our kitchen and all of its equipment in first rate condition within our very tight deadline.  They proved to us that when you got to have it done, you can count on them to deliver.

They were excellent. Shawn was wonderful and very knowledgeable, and VERY kind at a bad time. (I won't forget her.)

The SERVPRO Team was very polite, knowledgeable, and gave an explanation as they were setting up equipment. I will recommend SERVPRO to friends and relations. Thank you!

Jim and Chuck were very courteous and professional, made me feel a lot better about the whole situation!

Rose & Jodi were especially informative and considerate of my wishes and concerns.

Jimmy, Rose Marie, Claudia, Emma -- OUTSTANDING team that I would HIGHLY recommend.

They were very courteous - treated my house as if they resided there.

Pleased with the outstanding SERVPRO service. Really Really Impressed.

You guys were awesome. Here on time (Sunday AM!) and very, very nice. 2nd time I have used them and will refer again.

Really professional, well trained and friendly personnel.