Recent Posts

Following the Science at SERVPRO!

7/19/2021 (Permalink)

We all have become too familiar with the phrase “follow the science” and it has evolved into household phrase since we have all been dealing with COVID-19.  “Following the Science” is what hopefully brought about useful vaccines and proper techniques to ease and eradicate the spread of the virus. 

At SERVPRO of Sussex County; we FOLLOW THE SCIENCE every day.  Whether we are tackling a water loss from a broken pipe, an unfortunate fire event or the remediation of possible growth or mold in your home or business.  All of our managers and crew have had scientific training to give them the proper methods and techniques to deal with fluid and dangerous situations.  All of our accreditations have been offered through the IICRC – the Institute of Inspection Cleaning and Restoration Certifications and our technicians have gone offsite for days at a time to learn and be tested in order for them to be accredited.

When we arrive at any work scene – our vehicles and trucks are filled with equipment and products that have all been scientifically tested. They are tested for their usefulness as well as to ensure there are no negative health effects to the customers offered through their use. Our technicians have the proper PPE – Personal Protection Equipment to ensure both their safety and yours. Our equipment meets the highest standards of performance and safety to the home or business owner.  We even have instruments that can detect and measure how much moisture has made its way into your floors and walls – just by holding a meter up against the area. Everything we do is based on science and how to keep our community healthy.

If you have any issue with water, fire or mold; or if you simply need a general cleaning call us today at 302-856-9768 to set up a free inspection.

Well Equipped!

7/2/2021 (Permalink)

We have all heard the phrase; but what does “well equipped” really mean?  According to the dictionary it means that you or the entity has sufficient equipment, supplies and or abilities.  A person who is well equipped is reliable and professional and uses his resources to solve problems and help others.  The same is true for an organization.  If a company is well equipped; it is in a much better position to handle the challenges of day to day business and an ever changing customer base and their needs.  It is easy to distinguish “well equipped” companies from those who are not simply by their success.  An “ill equipped” company will struggle and typically encounter more problems than successes and their customers will face the disappointment that accompanies their lack of resources and abilities.  A great example of a “well equipped” company is SERVPRO of Sussex County.

SERVPRO of Sussex County has expanded and grown over the last several years and all you need to do is view our office complex to see our “well equipped” ideology.  Three years ago we had 6 vehicles in our fleet – we now have 16 and are looking to add to that total.  Our number of employees has almost doubled in this period as well and all have received the accredited training associated with the success of the SERVPRO brand.  We have also pioneered into new areas of expertise and have added new departments such as our cleaning and janitorial division and our air quality maintenance and services.  We reinvest our profits back into our company to stay “well equipped” since that is the best way to ensure future success.  Our community is growing all around us and we are proud to be considered the best remediation and restoration/reconstruction company in Sussex County and we will continue to offer the best services supported by the best equipment, supplies and most importantly PEOPLE!  SERVPRO of Sussex County is truly “well equipped” and ready to serve!  Call us today at 302-856-9768 for any of our services.

Stay Calm and Call SERVPRO of Sussex County!

5/20/2021 (Permalink)

As home or business owners, you know the stress and anxiety that comes with the responsibilities of maintaining both.  Monthly bills, customer care and labor issues are enough to keep you awake at night with worry.  Those are normal duties which are foreseen and obvious preparation is needed for their management and control. 

Let’s talk for a moment about those unforeseen problems than can change your home or business in an instant.  For instance: you own a boutique and the employee restroom just flooded or your ice maker at home failed and saturated your first floor!  Things like floods and fires are outside of our control and can affect anyone.  Storms are indiscriminate as to which properties they can damage or destroy, and are sometimes unpredictable.  Hoping for the best is not a solid plan for such events.  A better plan is to call a company who has served America for more than 50 years!  Call a company who exemplifies service and professionalism.  Have you ever wondered why we call our company SERVPRO?  Because that one word says it all!  We will be there for you and help with service and professionalism.  We don’t just practice this philosophy – it is our name!

SERVPRO of Sussex County has a trained and professional crew standing by 24/7 to take that emergency call for service when very few others will even answer the phone.  Our expertise in all the things that you can’t control will help you to get things back under control.  Fast, quality service that you can depend on anytime – SERVPRO of Sussex County! Call us today - 302-856-9768!

Weather Ready or Not? SERVPRO of Sussex County Can Help With Storm and Wind Damage!

5/10/2021 (Permalink)

The U.S. Hurricane season typically runs from June 1 until November 30 each year with more and more storms occurring over recent years.  This year appears to be no exception with the Pacific region seeing its first Tropical Storm – Andres almost two weeks earlier than the western severe weather season was to begin on 5/15.  That being said; at least 17 named storms are predicted – 5 more than anticipated in past years.  Although, the Delmarva region has luckily been spared from most Tropical Storm and Hurricane damage – we remain in the Eastern zone where past destruction has occurred.

Most Tropical Storms including hurricanes bring heavy rain, strong winds and possible tidal surge and flooding.  Obviously flooding will typically cause the worst damage and harm – but let’s not ignore the damaging effects of strong winds.  Falling trees can be deadly and winds over 25mph can rip the siding and shingles from your home and cause other “minor” damage.  In such cases; most people would reach out to a tree removal specialist as they are one of the only groups that will respond and typically only if a tree has been involved or needs to be altered or removed.  But what about the structural damage to your home?  In many cases it may only be shingles or a piece of siding or displaced gutter – who will assist with these issues?  SERVPRO has prided itself and built a great national reputation as a top storm remediation and restoration company.  SERVPRO of Sussex County stands ready to not only take your call – but to implement a plan of action to correct the issue and fix the damage.

You may feel that a job may be too small or aren’t certain who can help; this is why you should call the community’s trusted leader in storm clean-up for almost 30 years!  If you have any wind or storm damage concerns – please call SERVPRO of Sussex County at 302-856-9768 and we will offer or find the resources you need to make it "Like it never even happened."      

“Tis An Ill Wind That Blows No One Any Good…”

4/19/2021 (Permalink)

This is an old proverb that means generally when the wind blows; some good may come of it. The “Ill” wind referred to, means that no good will come to anyone from some winds. An example would be a hurricane which typically packs ill winds that cause destruction. Wind should be everyone’s concern. If you have ever witnessed a tornado or the aftermath; you know that strong wind can not only destroy but it can kill. Unfortunately, recent events have brought this to fruition.

Although we rarely see tornadoes here in Sussex County; we do have several Nor-Easters per year. Let’s also not forget that we can get an occasional hurricane as well. But tornadoes, Nor-Easters and hurricanes are not the only types of winds that cause damage. A few weeks ago we had severe thunderstorms in our area and I suffered some minor damage to the siding on my home. A large piece of fascia had torn loose and was dangling precariously over my garage. It needs to be stated that I suffer from a bad back and when I say bad – I mean that a jellyfish has a stronger spine. So of course; I took to Google and found no one that would assist me because most were tree specialists and a handyman would not waste the thirty minutes to drive to my home for the ten minutes of work. This situation made me think of how many other home owners had the same issues and while driving the local roads I saw other homes with minor damage. What did I do? I did what you should do – I called SERVPRO of Sussex County and the fascia was fixed promptly and properly.

So if you find yourself needing someone to respond to what you and others may feel is a small job – call SERVPRO of Sussex County. We will help you with even minor wind damage and of course our team has all the know-how and equipment to help with the large jobs as well. No job is too small if it is of concern to any of our local patrons. Call us at 302-856-9768 to find out how we can help!

SERVPRO of Sussex County Thanks Local Commerce

4/6/2021 (Permalink)

It gives me great pleasure to share our recent success and growth with our local business community.  SERVPRO of Sussex County experienced dramatic prosperity in 2020 and it continues into 2021.  This has occurred during the most challenging times in our history.  There were many local businesses who made a healthy decision and used our CSC services.  This measure seemed to keep their staff and patrons safe from the COVID virus.  Some are still using the service.  However; the success was seen in every department – not just sanitation and cleaning.  We realize that our role with the business community is very important.  We service every type of business from convenience stores to hospitals.  Sussex County businesses know that we always stand ready to assist.  The concentrated efforts toward all local businesses and our support for the local chambers of commerce allow us to build strong relationships in the community.

Our recent growth would not be possible if it were not for the loyalty and trust of the business community of Sussex County.  So we say THANK YOU! THANK YOU for your business and your trust!  I believe that “trust” is the driving force behind the prosperity.  Every job that we fulfill is a way for us to build trust.  When you consider how every business struggled and is still struggling to find their footing; trust is everything.  SERVPRO has built a stellar national reputation through trust.  We are the company that hopefully most people will call during their worst times.  We will work to return you and your business to the best of times!

Hopefully, the world will soon return to normalcy.  Until it does we will support you. So again, to local businesses we say thanks for sticking with us and know that we will be there for you when you need us!  

Gimme Space!

3/19/2021 (Permalink)

We all need our space; sometimes we need a little more space than others.  As people we all typically accumulate stuff!  Valuables, belongings, clothing and things, all take up space and as we age and grow as families; we are all faced with the question of what to throw out and what to keep?  Most of us seldom think about all of these things until they are in the way of something that we want more.  For instance; if you want to remodel your home or a section of your home – you will need space to accommodate the process.  The same dilemma would occur if you are moving or planning to rent your home – you will need to address the issue of space, storage and how to create it.  SERVPRO of Sussex County has the solution!

   SERVPRO of Sussex County is happy to offer professional pack-out, inventory and storage space options.  We have a large climate controlled warehouse with staff on hand to help you.  Our process features the latest inventory control technology – iCat – which enables our team to inventory and locate any of your stored valuables almost instantly and we can offer reports on the status of your items.

   The SERVPRO team is also willing to do all of the heavy lifting and labor which we all know is the real challenge when moving anything.  We will pack it, pick it up and store it all in one convenient process.  This service is also very helpful when you are in transition from one home or location to another.  You will have the option of storing your valuables wherever is best for you or you may use our facility.  When you want those items back; we will be happy to deliver all of your belongings to you in their pristine original condition.  Call us today at 302-856-9768 to find out more details and request our services!

More Services...Less Worry!

3/12/2021 (Permalink)

SERVPRO of Sussex County is diversifying and offering our community new and helpful services.   Everyone knows that we are the leaders in water, fire and mold remediation; but did you know that we can help you to remove your valuables and contents when such disasters occur and safely store them for you? We are happy to announce our Pack-out and Storage service for Sussex County!

  Imagine the stress families endure after a flood or a house fire.  Many do not even consider what to do or how to handle all the contents of the home after a devastating event and the last thing that you and your family needs is more work and worry.  With SERVPRO of Sussex County – one call does it all!  We will be happy to assist you with the restoration and reconstruction of your property; and we can also offer technicians and vehicles to move your valuables and contents to our safe, climate controlled storage facility.  We can store them and monitor them; and even offer you reports on specific items and their whereabouts and condition.    We will help you pack the items and we will do all of the heavy lifting and make sure that no contents are exposed to possible secondary damage.     

  This service is not only practical for the worst case scenario but also for the convenience of shipping and storing items during renovations or seasonal moves.  If you want to offer your home at the beach for rent during the summer and need to store your valuables – we can do it!  If you are between moves and need help with moving and storing any items – we can do it!  When bad luck attacks…let us pack!  Call us today at 302-856-9768 and we will offer all the details!    

The Challenges of Unattended Death Cleanup

3/1/2021 (Permalink)

Unattended death refers to a death in which the body is not discovered for days, weeks or even months. Unattended deaths are most common in the elderly; especially when they reside alone. When the body of an unattended death is discovered; it is of course a very difficult situation for the family and this can also be the case for the group offering the cleanup.

In such cases as unattended deaths – ALWAYS USE A PROFESSIONAL GROUP to remediate and restore the environment and the property. Decomposing bodies pose biological contamination threats that if not treated with professional care can lead to permanent property damage and even worse there is a possibility of harmful exposure to others. A decomposing body which emanates bodily fluids is the worst case scenario and obviously the drama created by such a scene is the least of the worry. These fluids create a serious health hazard to those around it and can even cause disease and infection that can be deadly. The abhorrent odor is a clue as to just how unsafe such a situation can be since the odor produced by decomposition can itself be a pathogen.

The longer a body deteriorates while undiscovered creates a potentially larger remediation cleanup and may affect items in the home which may absorb the odor and pathogens. This may not be a nice topic to discuss but think of how challenging this scenario would be without professional services such as SERVPRO of Sussex County.

SERVPRO of Sussex County has been handling this type of unenvious task for more than 25 years and we have the proper training to make sure the issue is taken care of quickly and professionally. Any family death is difficult and with services such as ours; there is no need to expose your family to such a horrific situation. Call SERVPRO of Sussex County today at 302-856-9768 if you need these or any of the services we proudly offer.

14 Ways Winter Storms Can Damage Your Home

2/15/2021 (Permalink)

  • Snow and Ice strain the roof – the excess weight of even a minimal amount of snow can weaken your roof – it is always a good idea to have your roof inspected once a year – especially so if the roof is more than ten years of age
  • Ice dams weigh on your gutters – uh…gutters…mine are a mess and I don’t even want to think about how much damage freezing ice can do throughout the winter - *Clean your gutters every year!
  • Cold cracks caulk – most people don’t realize that ongoing cold weather causes caulk to pull away from windows and may lead to leaks
  • Winter remedies damage your driveway – salt and melt-away products are typically harsh and should be rinsed away as soon as possible – this is also true of your vehicle – GET THE SALT OFF!
  • Snow and Ice snap tree limbs – I have written about five blogs on the dangers of trees too close to your home – here is another reason to create a safe perimeter – if too much snow or ice weighs heavy on a tree or limb – look out below!
  • Freezing temperatures can affect your plumbing – if the temp is expected to drop below 25 degrees for several days – take precautions to keep your pipes from freezing
  • Wet conditions rot doorframes – not just rom snow and ice but from improper drainage issues as well – water can do more damage than you can imagine
  • Shoveling chips and cracks steps and driveways – a heavy plastic snow shovel will eliminate chips and damage from shoveling
  • Melting snow leaks into the basement – make sure your crawlspace is and the seal on your foundation is in-tact to prevent such an expensive calamity as water intrusion
  • Changing temperatures can crack the chimney – have your chimney swept and inspected annually
  • Intense weather changes damage your deck – you should properly stain and seal your deck with six months of installation and re-apply every year.
  • Cold weather can freeze your sump pump – keep your basement as warm as possible to prevent this issue
  • Freezing temps can damage your vinyl siding – check your siding after winter events to make sure a small repair does not become a large one
  • Ice and frost can damage your foundation – this is usually prevented with proper drain spout extensions directing water away from your foundation

Please call SERVPRO of Sussex County today for any winter weather concerns – 302-856-9768!