Recent Posts

It's Not Just a Job

3/27/2020 (Permalink)

SERVPRO tech A SERVPRO Technician in Washington State prepares to enter Life Care Center of Kirkland.

It’s Not Just a Job

I have worked in the business arena for more than 35 years.  I have sold everything from poultry to legal services. Although those endeavors were challenging and offered their own specific types of rewards; the work was not typically exciting and at times it was routine at best.  My time with SERVPRO has been exactly the opposite.

  Each day brings new challenges and most offer opportunities to make a real difference in people’s lives.  The critical nature of the events which truly require the SERVPRO expertise and service makes every job important.  When an individual or family is displaced due to a water or fire emergency; the work is inspired by a heightened sense of urgency and the vocation to help others takes over.  Getting that family back into their home becomes the goal and the team comes together to solve the problems. In a sense; it almost feels at times like we are “second” responders and although the situation may not be life or death; the rewards are genuinely fulfilling.

  In recent months, COVID-19 has drastically changed the way of life in Delaware. We suddenly find our biohazard services being used to support a national effort to slow the rate of infection.  Locally, our skilled technicians are being called upon to sanitize and disinfect many locations that have seen high levels of human contact. The images that we see on an ongoing basis inspire such compassion that the effort takes on a nature very different from the routine.  Scenes of overcrowded hospitals and shuttered businesses inspire not only emotion but intense energy as well. This emotion and energy become the true vocation that is SERVPRO – problem solving in a crisis.  

If you have questions about COVID-19 and our disinfectant measures, give us a call at 302-856-9768

SERVPRO is fighting COVID-19 in Delaware

3/18/2020 (Permalink)

As cities around the United States begin taking measures to stop the spread of COVID-19, you may find yourself wondering how to keep your home, business, or medical facility safe for your patrons. We are prepared to fight the spread of COVID-19 within Delaware. Our team is trained in a variety of preemptive cleaning protocols to assist your home, business, healthcare facility, education center, or government office.

Scope of Cleanup Protocol:
SERVPRO professionals can perform a proactive cleanup that involves facility or structure cleaning and disinfection where the customer states that there is no active known threat of COVID-19 contamination or exposure. The customer will be required to acknowledge that cleaning and disinfecting will only apply to the current state of the structure and contents. The structure would not be protected from future COVID-19 contamination if an infected person was to enter and occupy the building.

Cleanup Scope of Work and Planning:
The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables at a minimum. These same surfaces are mentioned in the CDC’s guidance for commercial spaces as well, including:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving and Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Cleaning for Suspected or Confirmed Cases of COVID-19:
We are trained to handle cases where suspected or confirmed contact has been made. However, these cases will likely require further coordination with hygienists or other disease control agencies. Both cleaning and disinfecting must be a part of your scope of work and plan. The cleanup scope is dependent on the type of coronavirus situation.

1. High Touch Cleanup: Cleanup of high touch surfaces is required for a situation involving a person who is suspected to have COVID-19 or a Person Under Investigation (PUI); which is someone who is involved in a quarantine situation or has come in contact with someone who has been in a quarantine situation, or has come in contact with someone testing positive. This includes cleaning and disinfecting of high touch nonporous surfaces and cleaning and sanitizing of high touch porous surfaces.

2. Enhanced Cleanup: Enhanced cleanup is required for an area in which a person who has been confirmed positive for COVID-19 has inhabited. This includes cleaning and disinfecting of all nonporous surfaces and cleaning and sanitizing of all porous surfaces. This enhanced cleaning includes walls up to 8 feet but excludes ceilings. A combination of High Touch Cleanup and Enhanced Cleanup may be needed within a structure based on where the infected individual has directly traveled or occupied.

If you have questions, please feel free to send us a message or call us at (302) 856-9768.

How SERVPRO Can Help You Fight COVID-19

3/13/2020 (Permalink)

Sussex County has hundreds of professional health care facilities as well as doctor’s offices. We are fortunate to also have Beebe, Nanticoke and Bayhealth Hospitals in our area. Healthcare is not only a major industry in Sussex County but also in our entire state. It is an industry that generates thousands of jobs and billions of dollars in revenue. SERVPRO of Sussex County has served many of these practices over the years and we are proud to play a part in keeping the health care industry clean and healthy.

Some of the issues we have addressed over the years include: water damage, growth and mold remediation, bio contaminants cleanup, duct work inspections and duct/vent cleaning as well as full scale cleaning services which cover carpets, floors and upholstery.Recently, there are major concerns about the spread of pathogens such as COVID-19. The goal of every medical practice is to maintain a location with a sanitary environment. SERVPRO of Sussex County has the resources to put you in contact with the right people to sanitize your healthcare facility and help prevent the spread of pathogens. The coming months will probably be difficult to many businesses and healthcare facilities.

Almost every health care office has experienced issues of bio-hazard safety.We take these types of jobs very seriously and want to make the goal to each situation satisfactory to all involved. Call us today at 302-856-9768 or

A Lake in The Basement

2/24/2020 (Permalink)

Storms can bring all kinds of chaos with them. From winds and falling trees, to lightning and fires, there is always a chance the dice will roll for disaster. In Sussex county, one of the most common situations we respond to is groundwater flooding. Heavy rain and improperly sealed basements are usually the culprit. One recent incident stands out. A crack in the foundation allowed rainwater to gradually creep into the furnished downstairs basement. This was not immediately noticed by the homeowner, as they had installed a floating, laminate floor in the home. By the time SERVPRO was called, the flooring was completely ruined. Our team removed the flooring to expose the bare foundation and placed the furniture out of harms way. Due to the surrounding soil and location of the basement, this leak repeated after heavy rains for some time.

SERVPRO met our drying requirements and moved our equipment off the property at the request of the customer. We highly recommend that homeowners take a proactive approach to groundwater issues by contacting SERVPRO at the first sign of potential disaster. We offer free inspections, and can put you in contact with the right people to permanently fix the issue and save your home.

If you have groundwater flooding, don’t hesitate to give SERVPRO a call 302-856-9768.

What’s In Your Ducts

2/24/2020 (Permalink)

A glimpse inside a duct line that has not been cleaned in over a year A glimpse inside a duct line that has not been cleaned in over a year.

At SERVPRO of Sussex county, we’re experienced with the dusty side of HVAC maintenance. If you run a commercial space such as a hotel, your air system sees heavy use throughout the year. You might be surprised to discover just how much dust can accumulate in an air system. These particles often contain allergens that will be passed on to the spaces your patrons occupy. Besides health issues, dusty registers can affect the impression customers have of your business and influence their future buying decisions. Luckily, we have a division of technicians trained in HVAC cleaning practices. SERVPRO of Sussex County services some of the most well-known hotels in Rehoboth. We also provide duct and carpet cleaning services for many apartment complexes. This experience makes us the leaders of commercial maintenance services in the region.

If you’re curious about indoor air quality, we can provide a quick inspection using cutting edge tools to see what is inside your air system. Cameras allow us to investigate the amount of dust, debris, and any potential sources of odor that may be contained within HVAC lines. We will work with you to find the right price for your needs.

Don’t hesitate to give SERVPRO a call 302-856-9768

Fun, Food, and Fungi

2/24/2020 (Permalink)

The restaurant business is tough enough under normal circumstances. Every customer must be satisfied in this digital age….or else they will start YELPING or worse! The challenges of labor, perishables and meeting standards of service can be overwhelming. We truly admire those who succeed in this arena. Like most of us; however, restaurants are not free from the everyday emergencies and disasters that are occur in daily life. Broken pipes, rain water intrusion and even fires can incapacitate a thriving eatery.

Recently, a popular local pizzeria called us with concerns about microbial growth which their HVAC service provider discovered in an area by the kitchen.Fungus and other microbes are can pose hazards to human health. Naturally concerned about the health of her patrons and staff, The owner wanted us to remediate the situation as soon as possible. She also wanted us to do the work without disruption or distress to her diners. Situations like these that test the flexibility of our efforts since she wanted us to take care of the issue during non-working hours. She also requested that our technicians stay out of sight if the work should spill over into lunch hour. We are professionals, and understood her reservations. We moved forward with a thorough and stealthy approach, containing and correcting the situation within only a couple of days. She was extremely pleased and bought our crew a pizza as a gesture of her appreciation and kindness. She exhaled a big sigh of relief upon completion of this job.

Our professional team here at SERVPRO of Sussex County genuinely makes a sincere effort to consider the concerns of the property or business owner. The crew worked quickly enough to satisfy the patron and stayed under the radar so as not to cause further worry to her and her customers. This was truly a scenario of……."Like it never even happened."

Grime After Crime

2/17/2020 (Permalink)

SERVPRO is well known for responding to some of the most unsavory scenes you could be faced with. We help those who have been affected by the wrath of nature, man-made misfortune, or unintentional mishaps. It’s one thing to work in someone’s property, but cleaning up the scene of a crime is entirely different.

We all enjoy the mystery that accompanies tales of crime, and the dedicated people who solve them. What is often overlooked are the unfortunate people who must cleanup what is left over. Convenience store owners, roommates, friends, and family members can all find themselves in such an unpleasant situation after law enforcement moves on from the scene of a crime or criminal activity. Whether it is vandalism or trauma, SERVPRO technicians have years of experience cleaning up after severe situations.

We have experience cleaning:

  • Fingerprint powder and evidence-gathering chemicals
  • Tear gas and pepper spray residues
  • Fire extinguisher residue
  • Blood, bodily fluids, and tissue remnants
  • Chemicals used in the production of illegal drugs

Most of these events come with a sense of urgency to return the victims property to a preloss status. Some property can be restored; others must be replaced. We operate with a great sense of sensitivity and will help you through each step of the process. If you find yourself faced with cleaning up after one of these events, don’t hesitate to give SERVPRO a call 302-856-9768.

How can SERVPRO of Sussex County help your business?

2/11/2020 (Permalink)

There is never a convenient time to find your business at the mercy of fire or water damage.  The aftermath can be challenging, and in severe cases will be very expensive and time consuming.  Every hour spent cleaning or remediating can result in lost revenue and productivity. Knowing where to start the recovery process is often overwhelming and confusing. In extreme situations such as this, you need help.  The SERVPRO of Sussex County team has more than 25 years of experience aiding local business owners when the stakes are high.

Disasters can grow in scope very quickly.  Water loss can, and often will, lead to contamination and damaged electronics.  Fire can destroy structures and it can take days to sort through what’s left.  There’s no telling how long it may take to get back on your feet.  Fortunately, we are a 24-7 emergency service with professionals on-call to remediate any damage, regardless of the scale or cause.  We have a wide range of knowledge and services to offer for all types of commercial properties:

Since our company was founded, we have made it a constant priority to mitigate the effects of the unexpected by providing amazing service.  As members of the Sussex County community, we are heavily invested in the welfare of our fellow business owners, friends and neighbors.  Restoring your livelihood to its preloss condition is what we do.  If you find yourself in need of help, please call SERVPRO of Sussex County 302-856-9768.

Soggy Holidays

2/3/2020 (Permalink)

Pretend you are a business owner. One week before Christmas the department store that you own is bustling with a crowd of shoppers.  Instead of the white snowy holiday that everyone dreams about; a torrential downpour begins.  Suddenly, streams of water begin to flow through the ceiling tiles. A flood soon envelops half of the store.  The stores’ roof may have withstood the last rain storm – but not this one. 

  The employees are overwhelmed by the speed and saturation of the water.  Numerous buckets and receptacles are placed to try to capture as much water as possible but soon they realize an immediate emergency response is needed.  A call to their insurance agent starts the clock for a SERVPRO response that has a full crew dispatched to their location very quickly.

  Safety is always our first priority when we respond to a scene where the public may be present.  First, we isolate the affected areas and restrict access so as to ensure no slips or falls.  We will also check for any electrical hazards and work to eliminate any threat.  Once the area is safely secured – extraction and drying can begin; as well as steps toward full remediation.

  Ceiling, carpets and flooring as well as merchandise are all effected. Immediately following the drying process, the SERVPRO team begins the demolition steps to remove damaged materials.  Our crew stayed on the scene daily for over two weeks until their efforts were complete.  The store was able to remain open during their work and holiday sales were saved with very little disruption to the shoppers.  

  A water leak or leaks can create a great deal of damage in a short period of time and without the skill of our professional team; the store may have faced closure and lost more revenue.  SERVPRO of Sussex County specializes in these types of emergencies and we have over 25 years of experience in solving these problems.  A visit to the store earlier this week, showed little evidence that such an event ever occurred and immediately the phrase came to mind….Like it never even happened!

When the Furnace Puffs Back

1/29/2020 (Permalink)

Many Sussex County homeowners will find themselves eager to turn up heat as the weather grows colder. Precautions should be taken when firing up your heater for the first time. A puff back could result if your heating system has not been inspected or cleaned for over a year.

What is a Puff back? Puff backs are messy expulsions of soot and smoke caused by improper furnace ignition. When an oil burner doesn’t ignite immediately, excess oil builds up within the combustion chamber. The fuel can ignite explosively, similar to the backfiring of a car. Depending on how much fuel has built up in the chamber, the result can range from a small explosion to a cloud of oily smoke.

As a result, the mess of soot and debris will be mixed with oil. It can quickly spread throughout your home, covering cabinets, walls, furniture, and everything else you would never want covered in black, sticky grime. In addition to the mess, puffbacks contaminate the air and surfaces with unhealthy material. The consequences can be unpleasant, but SERVPRO of Sussex County can work with you in the cleaning and restoration of your home and belongings.

Should a puff back occur, here are some helpful tips to follow.

  • Assess the damage
  • Wash all affected clothing and throw out exposed food
  • Contact a technician to repair the malfunctioning furnace
  • Contact SERVPRO of Sussex County to restore your home

SERVPRO of Sussex County is a trusted leader in the restoration industry. We have the specific damage restoration training, personnel, and equipment to quickly restore your home to its original state. If you need someone to help with any type of smoke, soot, or fire damage, our highly trained technicians will be there to start the restoration process. Call the professionals at – SERVPRO of Sussex County 302-856-9768.