Recent Posts

How Can SERVPRO of Sussex County Assist Your Business?

2/11/2019 (Permalink)

How can SERVPRO of Sussex County assist your business?

There is never a convenient time to find your business at the mercy of fire or water damage.  The destruction can be challenging at the least, and in severe cases may be very expensive and time consuming.  Every hour spent cleaning or remediating can result in lost revenue and productivity; compounding your loss.  Knowing where to start the recovery process can be overwhelming and confusing. In extreme situations, you need help.  The SERVPRO of Sussex County team has more than 25 years of experience aiding local business owners when the stakes are high.

Disasters can grow in scope very quickly.  Water loss can lead to contamination and damaged electronics.  Fire can destroy structures and it can take days to sort through what’s left.  There’s no telling how long it may take to get back on your feet.  Fortunately, we are a 24-7 emergency service with professionals on-call to remediate any damage, regardless of the scale or cause.  We have a wide range of knowledge and services to offer for all types of commercial properties:

Since our company was founded, we have made it a constant priority to mitigate the effects of the unexpected by providing amazing service.  As members of the Sussex County community, we are heavily invested in the welfare of our fellow business owners, friends and neighbors.  Restoring your livelihood to its preloss condition is what we do.  If you find yourself in need of help, please call SERVPRO of Sussex County 302-856-9768.

Falling Prices and Water in Milford

2/4/2019 (Permalink)

Commercial Falling Prices and Water in Milford Water damaged ceiling at a Milford Dept. Store.

Falling Prices and Water in Milford

  Imagine that you own a department store that is bustling with a crowd of shoppers; one week before Christmas.  Instead of the white snowy holiday that everyone dreams about; a torrential downpour begins.  Within moments, streams of water begin to flow through the hung ceiling tiles; resulting in a flood that envelops half of the store.  The stores’ roof may have withstood the last rain storm – but not this one. 

  The stores crew are overwhelmed by the speed and saturation of the water.  They place numerous buckets and receptacles to try to capture as much water as possible but soon they realize an immediate emergency response is needed.  A call to their insurance agent starts the clock for a SERVPRO response that has a full crew dispatched to their location very quickly.

  Safety is always our first priority when we respond to a scene where the public may be present.  The first steps taken are to isolate the affected areas and restrict access so as to ensure no slips or falls.  We will also check for any electrical hazards and work to eliminate any threat.  Once the area is safely secured – extraction and drying can begin; as well as steps toward full remediation.

  Ceiling, carpets and flooring as well as merchandise are all effected and immediately following the drying process the SERVPRO team begins the demolition steps to remove damaged materials.  Our crew stayed on the scene daily for over two weeks until their efforts were complete.  The store was able to remain open during their work and holiday sales were saved with very little disruption to the shoppers.  

  A water leak or leaks can create a great deal of damage in a short period of time and without the skill of our professional team; the store may have faced closure and lost more revenue.  SERVPRO of Sussex County specializes in these types of emergencies and we have over 25 years of experience in solving these problems.  A visit to the store earlier this week, showed little evidence that such an event ever occurred and immediately the phrase came to mind….Like it never even happened!

Puff Back Attack

1/28/2019 (Permalink)

Puff Back Attack

  As the winter days grow colder, many Sussex County homeowners will find themselves eager to turn up the heat in their residences.  Precautions should be taken when firing up your heater for the first time.  If your heating system has not been inspected or cleaned for over a year, this could result in a puffback.

  Puff backs are messy expulsions of soot and smoke caused by improper furnace ignition.  When an oil burner doesn’t ignite immediately, excess oil builds up within the combustion chamber.  This fuel can ignite explosively, similar to the backfiring of a car.  Depending on how much fuel has built up in the chamber, the result can range from a small explosion to a cloud of oily smoke.

  The resulting mess of soot and debris will be mixed with oil. It can quickly spread throughout your home, covering cabinets, walls, furniture, and everything else you would never want covered in something black and sticky.  In addition to the mess, puffbacks contaminate the air and surfaces with unhealthy material. The consequences can be unpleasant, but SERVPRO of Sussex County can work with you in the cleaning and restoration of your home and belongings.

  Should a puff back occur, here are some helpful tips to follow.

  • Assess the damage
  • Wash all affected clothing and throw out exposed food
  • Contact a technician to repair the malfunctioning furnace
  • Contact SERVPRO of Sussex County to restore your home

  SERVPRO of Sussex County is a trusted leader in the restoration industry. We have the specific damage restoration training, personnel, and equipment to quickly restore your home to its original state.  If you need someone to help with any type of smoke, soot, or fire damage, our highly trained technicians will be there to start the restoration process.  Call the professionals at – SERVPRO of Sussex County 302-856-9768.

A Concern for a Home Away From Home

1/14/2019 (Permalink)

A Concern for a Home away from Home

The Delaware Beaches are a popular destination for many families seeking a getaway.  There is nothing quite like spending summers in a dream vacation home.  It’s a wonderful feeling to have a place to look forward to throughout the year.  With summer far behind us, numerous homes will rest unattended for many months.  Moisture intrusion can easily lead to problems which can spread throughout your home.   Wallpaper, fabric, carpets, drywall, and wood products are all easily affected by such scenarios.  What can you do, and who can you count on to restore your property?

SERVPRO technicians are frequently called out to problems where homeowners are far away from the point of disaster.  In cases such as these, we pride ourselves in showing great care for the homes we’ve been entrusted with.  In a recent case, SERVPRO of Sussex County was contacted to remediate growth from a gorgeous summer home which held great significance to a local family.  While the family was away, moisture within the HVAC system created a perfect environment for fungal growth.  As it expanded throughout the system, growth spread throughout the home, affecting walls, furniture, and ceilings.  SERVPRO of Sussex County was called in to remediate mold from all affected surfaces. Our technicians possess an eye for detail.  Each floor was thoroughly cleaned and sanitized, including ceilings, carpets, walls, and belongings.  While some items were unable to be saved, the home was restored to its original, livable state.

  No matter what happens while you’re far from home, SERVPRO is only a one call away.  We have the skills and experience to handle any disaster.  As members of the Sussex County community, we feel closely connected to our local customers and value their trust.  If find yourself in need of help, call.  SERVPRO of Sussex County at 302-856-9768 for any questions or issues relating to all types of unexpected property damage.  We’ll make it “Like it never even happened.”

Burnt Out

1/7/2019 (Permalink)

Burnt Out

Did you ever stop to consider the after effects of what happens to a commercial business when they have a major disaster?  Let’s just think about your favorite restaurant that you and your friends have a standing every other Saturday night get-together.  Suddenly your favorite restaurant has a fire.  Of course, the local fire department was called in to put out the fire and then the fire marshal came in to determine the cause.  The report in the local newspaper said it was due to an electrical short from the overhead lighting.  The photos were devastating and “your booth” is now covered in black soot along with everything else in the restaurant!  What happens next?

Your favorite restaurant will probably be out of business for many, many months if not a year or longer to clean and repair the damages – as well as a loss of income to them.  If they don’t own the building and only rent, they must continue to pay rent without any income to offset it.  For some businesses in this situation, it may put them out of business without having the insurance to cover that loss.  What about you and your friends?  Will you wait that long for them to recover and be back in business?  You will probably have found a “new” favorite restaurant.

 By calling SERVPRO of Sussex County to help with the clean-up, your favorite restaurant could be back up and running in ‘short order’.  Our crews are ready to help 24-7 for all disasters, residential or commercial, big or small.  SERVPRO of Sussex County prides itself in helping to make the loss "Like it never even happened!"  When disaster strikes call us the experts, SERVPRO of Sussex County at 302-856-9768.

After the Dust Settles

12/31/2018 (Permalink)

After The Dust Settles

  Remodeling projects are a common part of improving your home. Sometimes, the work that needs to be accomplished has unforeseen consequences. Perhaps a dust barrier fell down during demolition, or you discover the baseboard was nailed directly into a water line.  Accidents happen, and SERVPRO prides itself in getting the home you care for back to normal.

  My second week in the field focused on restoring a living space under construction. During the course of remodeling a basement apartment, a section of concrete floor was cut into. The dust barrier failed, resulting in substantial layer of fine dust cover on all surfaces. This material also made its way into the vents and the rest of the home.  As you can imagine, an environment covered in an irritant such as concrete dust is far from pleasant.  Silica, which is contained in concrete, can be a health hazard.

  In a case like this, our goal as SERVPRO technicians is to clean, sanitize, and restore your living space to its original state. We began by using a HEPA vac to remove the dust on fabric and hard surfaces. As surfaces were vacuumed, team members followed behind to sanitize. CD cases, shelving, picture frames, clothing, and any other object in the home affect by the construction dust was cleaned by our technicians. Lastly, we conducted a thorough vent and duct cleaning to remove silica dust that had made its way into the HVAC system. By the end of the week, our customer’s home had been fully restored.

  We all look forward to a clean and safe place to come home to every day. A post-construction cleanup can take away days of your time. The amount of work to get your home back to normal can feel overwhelming.  SERVPRO of Sussex County has the expertise to provide a deep and thorough clean that is a step above what others offer. Our residential cleaning services ease the burden of the constant maintenance, and unexpected disasters. We go the extra mile to create a safe, clean and comfortable living environment for you and your family. If you need help restoring you home after any type of accident, call – SERVPRO of Sussex County 302-856-9768. We’re here to help.

Rat Racer

12/26/2018 (Permalink)

Rat Racer!

  When you think of SERVPRO and the services that we offer; you typically envision a house or business that has been affected by a natural or man-made emergency.  Did you know that we sometimes clean vehicles? This was the case a couple of months ago when a local dealership in Georgetown called us to inspect an SUV that was parked on their lot.  The caller described the situation as an infestation.  We would not rest until we found the pest!

  Our inspection revealed an SUV model that was less than five years of age and had a bad odor and the presence of rodent feces throughout the interior.  We also saw that the rodent had made a meal of some of the wiring under the hood which made driving the vehicle impossible since it would start and then immediately shut down.

  The dealership towed the vehicle to our location and our team had the challenge of not only cleaning the vehicle, but also searching for the perpetrator.  No rodent was found and we determined that during transit it had escaped and became free range.  

   There are more than a dozen harmful and potentially fatal diseases associated with rodent droppings.  The dealership intended to resell the vehicle once it had been safely restored to a clean condition.  Our techs donned proper PPE before entering the SUV and worked for a full day vacuuming and cleaning the interior until the only evidence of rat damage was the chewed wiring which we cannot fix.  The dealership towed the vehicle back to their lot and they were extremely pleased with our work.

  Don’t let pesky pests ruin your day or your vehicle – call SERVPRO of Sussex County at 302- 856-9768 if you have a similar problem and we will send out our Rat Patrol!

A New Perspective

12/24/2018 (Permalink)

A New Perspective

  I recently had the privilege of working alongside the experts at SERVPRO of Sussex County during my first two weeks as a new member of the team. Having personal experience with water damage placing life on hold, I was eager to gain a new perspective from the professionals who restore homes on a daily basis. My role with SERVPRO is focused on customer service. With this in mind, I embraced the opportunity to learn how SERVPRO provides excellent solutions to their customers.

  While I am no stranger to working with my hands, I was shocked by the severity of damage my teammates frequently resolve. My first day was spent at a location with severe mold growth. A water pipe had burst under the home while the homeowner was away. With nobody around to report the water loss, flooding quickly gave way to a moist environment and extensive fungal growth within the home. After donning protective equipment and entering the work site, I couldn’t help but imagine how I would feel if this were my property. The extent of damage was incomprehensible.

  Fortunately, scenarios like this are where SERVPRO professionals shine. Wendy, my team leader, was an excellent instructor. She provided great details on the mold remediation process from start to finish. We spent the day removing all damaged material, and preparing the structure for reconstruction. She explained that in a situation like this, all affected material must be removed from the structure. Walls, ceiling, and insulation that had been affected by the growth all had to be disposed. I developed great respect for the team I work with over the course of the day.

  Our technicians operate with a great sense of urgency and attention to detail. For more on SERVPRO of Sussex County’s water damage services please visit: or call 302-856-9768 for more information.

Oh!!!! Christmas Tree!!!!

12/17/2018 (Permalink)

                OH!!! Christmas Tree!!!

  According to U.S. Fire Departments; there are more than 200 fires per year that are caused by Christmas Trees. These fires cause an average of 6 deaths, 16 injuries and $14.8 million in property damage annually.  A myth is that the tree lights alone are the problem but in reality the cause is also overloaded extension cords and electrical sockets which were faulty and short circuited.

  The following are measures which can be taken to diminish this risk:

  • Keep your tree at least three feet away from any heat source.
  • Purchase a freshly cut tree.
  • Water the tree every day.
  • Remove the tree soon after Christmas or once it dries out.
  • Check extension cords for damage before use.
  • Do not overload extension cords. Use only UL approved lights and cords.
  • Check for any shorts, or damaged bulbs in the strings of lights and discard the string if they are found.
  • Check extension cords for any exposed wire and make sure they art grounded.
  • Make sure your lights are turned off before you turn in at night.
  • Make sure all outdoor light connectors are away from rain gutters and off the ground.

 Your Christmas tree is not the only item to exercise caution with.  It is reported that two out of every five decoration fires is started by candles.  Speaking from experience; this can happen in the blink on an eye and can cause considerable damage.  We had a small fire in our kitchen during Thanksgiving dinner one year after a dish towel got too close to a lit candle and we had to replace the island that it sat on.  A temporary lapse in attention is all it takes.

SERVPRO of Sussex County wishes everyone a safe and happy holiday season!  If you should have some bad luck during the holidays or at any time – call us at 302-856-9768 and we will help to restore the joy of the holidays.

Bad Pipe Dreams

12/10/2018 (Permalink)

Water Damage Bad Pipe Dreams An example of exposed pipes under a sink that may freeze if the internal temperature of the home is not controlled.

Bad Pipe Dreams

  The Insurance Institute for Business and Home Safety states that the most common cause of property damage during frigid weather is frozen pipes that burst.  In fact, the average cost of such an event is estimated at $5.000.00 or more.  Over time; global warming may decrease this threat, however that make take many decades or centuries. What can you do now to prevent those pipes from freezing?

  Obviously, the pipes that are most exposed and located in unheated areas are more at risk than those located in a temperature controlled environment.  But even pipes running through cabinets and exterior walls are at risk.

  Once the temperature begins to drop, there are efforts you can apply to hopefully minimize this risk.  The temperature “Alert Level” is at 20 degrees Fahrenheit.  When the outdoor temperature reaches this level you will want to take the following steps:

  • Keep your garage doors closed. Especially is water supply lines are located there.
  • Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the pipes.
  • Let the cold water drip from your faucets served from exposed pipes. Even a trickle will do the trick.
  • Keep your thermostat set at the same temperature during both day and night. (Here is where you have to ask yourself: Is a slight increase in my electric bill worth possibly saving you up to or more than $5,000.00? – probably so.)
  • If you plan to be away during cold weather – leave your heat on – set the temperature no lower than 55 degrees Fahrenheit.
  • For a more long term solution – add insulation to attics, basements and crawl spaces. Applying pipe insulation is also a good preventive measure and since it is about 50 cents per linear foot – it is cheap as well.

If by chance you incur water damage from frozen broken pipes or another cause; the first thing you should do is call SERVPRO of Sussex County at 302-856-9768 and we can offer remediation and get you and your home back to normal.