Recent Posts

Re-Opening Your Business Safely

7/7/2020 (Permalink)

Re-Opening Your Business Safely

   As we enter the first week of July, the global pandemic of COVID-19 has continued to spread worldwide and especially in the U.S.  While doctors around the globe focus on treatments and vaccines, new cases are on the rise and businesses in some states are still closed.  Those that have re-opened face the possibility of another mandated shutdown if the situation does not improve.

  The primary concern for most business owners is, of course, the health and safety of their staff and patrons.  However, with such a fluid and ever changing situation as the virus has become – how can you have the confidence to re-open or maintain the safety of your business environment?  Some businesses are tackling the problem by putting their own employees at risk by transforming them from waiters or housekeepers into sanitation experts and applying products which lack the effectiveness necessary to combat this threat.  Seldom do they possess the proper PPE to equip these people and in many cases the lack of expertise and resources only makes the problem worse and can even increase the spread. 

  We have also witnessed basic cleaning services utilizing unsafe practices as well.  Although, we applaud their efforts to attempt to remediate the problem – we do not endorse any efforts applied by anyone or company which lacks the certification in bio-hazard treatments and the approved resources.  Why put your employees in harm’s way when there is a better and safer solution?

  The Certified: SERVPRO Cleaned Service was introduced just under three months ago and we are seeing many responsible business owners utilizing this service with great results.  Many are applying the service in a pre-emptive manner with regular weekly or bi-monthly cleanings; while others are applying the service once they have a suspected or confirmed case.  This CDC and EPA approved program will offer a higher standard of “CLEAN”. To learn more about this accredited service – please use this link: and contact us today at 302-856-9768 to initiate the service.

Introducing: Certified: SERVPRO Cleaned

5/22/2020 (Permalink)

Introducing: Certified: SERVPRO Cleaned

  COVID-19 has affected all of our lives.  Some of our neighbors have lost loved ones and have endured suffering from the illness.  Only during wartime in America; have we all had to mobilize against a common enemy – an invisible enemy with more destructive power than we ever imagined.  Although, some areas of our country have been hit worse than others – no one is exempt from the threat as it continues.  This pandemic has forced countries to take dramatic measures to attempt to save both their citizens and their ways of life.  As the situation hopefully is in decline; we are all left with a common question: How do we know if and when we are safe again?

  SERVPRO is the leading bio-hazard cleaning company in America.  We have over 50 years of experience with over 1800 franchises.  SERVPRO of Sussex County is proud to be a part of the SERVPRO nation and we are determined to keep our community safe.  SERVPRO has just announced a proactive plan to provide an ongoing defense against the virus and its spread.  The Certified: SERVPRO Cleaned program is a defensive cleaning plan that goes way beyond standard cleaning practices.  This program will offer three steps to ensure that your property or business is safe: 1.) An initial consultation with a certified trained SERVPRO specialist will investigate and offer information and a plan specific to your needs. 2.) A trained and experienced SERVPRO bio-hazard team will apply anti-viral sanitizing techniques approved by the CDC, OSHA and other groups. This will decontaminate both porous and non-porous surfaces with EPA approved products. 3.) You will be offered written certification as well as a window shield sticker to place for the public to view; offering reassurance that the healthy environment has been professionally maintained to the highest standards.  

   Certified: SERVPRO Cleaned will offer a higher standard of clean for your residence or business and make you, your patrons and staff all feel safe and protected. Please contact SERVPRO of Sussex County today for a free estimate and description of the service. Call 302-856-9768 today!

SERVPRO of Sussex County - Helping to Protect Business and Workers

4/9/2020 (Permalink)

SERVPRO of Sussex County - Helping to Protect Business and Workers

   Since late February of this year, the lives of many workers and businesses changed dramatically.  COVID-19 shut down at least a third of the nation’s businesses and more than 7 million people have currently filed for unemployment.  The pandemic will have lasting effects on our economy long after it has passed.  The widespread fear of the disease has created distance between us all.  With every move we make, there is an underlying fear that we will contract the disease and put ourselves and our families at risk.

  SERVPRO of Sussex County has been deemed an essential business and we take this role very seriously.  We are currently applying pre-emptive cleaning services and are responding to calls for disinfecting possible areas of exposure.  There have also been an abundance of inquiries as to what we can do after the pandemic eases. 

  Our goal is to re-create the safe work environment that was present prior to this crisis.  We have the staff, training and products to sanitize your business so as to reassure your employees of their safety.  SERVPROXIDE is one such product which has demonstrated itself to be an effective anti-viral agent and is used against other infectious diseases.  SERVPRO of Sussex County also has the proper protective equipment to ensure against secondary contamination and help to contain the virus.

  We encourage everyone to continue to follow all of the local, state and federal guidelines as they are working and as of today’s date we are beginning to see some improvement in the number of new cases.

  Once it is safe for your employees to return to work; we will be happy to offer an estimate to sanitize your workplace and make your employees confident.  If you are a local business owner and you have any questions about the current crisis and how SERVPRO can help – please contact us today at 302-856-9768.    

It's Not Just a Job

3/27/2020 (Permalink)

SERVPRO tech A SERVPRO Technician in Washington State prepares to enter Life Care Center of Kirkland.

It’s Not Just a Job

I have worked in the business arena for more than 35 years.  I have sold everything from poultry to legal services. Although those endeavors were challenging and offered their own specific types of rewards; the work was not typically exciting and at times it was routine at best.  My time with SERVPRO has been exactly the opposite.

  Each day brings new challenges and most offer opportunities to make a real difference in people’s lives.  The critical nature of the events which truly require the SERVPRO expertise and service makes every job important.  When an individual or family is displaced due to a water or fire emergency; the work is inspired by a heightened sense of urgency and the vocation to help others takes over.  Getting that family back into their home becomes the goal and the team comes together to solve the problems. In a sense; it almost feels at times like we are “second” responders and although the situation may not be life or death; the rewards are genuinely fulfilling.

  In recent months, COVID-19 has drastically changed the way of life in Delaware. We suddenly find our biohazard services being used to support a national effort to slow the rate of infection.  Locally, our skilled technicians are being called upon to sanitize and disinfect many locations that have seen high levels of human contact. The images that we see on an ongoing basis inspire such compassion that the effort takes on a nature very different from the routine.  Scenes of overcrowded hospitals and shuttered businesses inspire not only emotion but intense energy as well. This emotion and energy become the true vocation that is SERVPRO – problem solving in a crisis.  

If you have questions about COVID-19 and our disinfectant measures, give us a call at 302-856-9768

SERVPRO is fighting COVID-19 in Delaware

3/18/2020 (Permalink)

As cities around the United States begin taking measures to stop the spread of COVID-19, you may find yourself wondering how to keep your home, business, or medical facility safe for your patrons. We are prepared to fight the spread of COVID-19 within Delaware. Our team is trained in a variety of preemptive cleaning protocols to assist your home, business, healthcare facility, education center, or government office.

Scope of Cleanup Protocol:
SERVPRO professionals can perform a proactive cleanup that involves facility or structure cleaning and disinfection where the customer states that there is no active known threat of COVID-19 contamination or exposure. The customer will be required to acknowledge that cleaning and disinfecting will only apply to the current state of the structure and contents. The structure would not be protected from future COVID-19 contamination if an infected person was to enter and occupy the building.

Cleanup Scope of Work and Planning:
The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables at a minimum. These same surfaces are mentioned in the CDC’s guidance for commercial spaces as well, including:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving and Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Cleaning for Suspected or Confirmed Cases of COVID-19:
We are trained to handle cases where suspected or confirmed contact has been made. However, these cases will likely require further coordination with hygienists or other disease control agencies. Both cleaning and disinfecting must be a part of your scope of work and plan. The cleanup scope is dependent on the type of coronavirus situation.

1. High Touch Cleanup: Cleanup of high touch surfaces is required for a situation involving a person who is suspected to have COVID-19 or a Person Under Investigation (PUI); which is someone who is involved in a quarantine situation or has come in contact with someone who has been in a quarantine situation, or has come in contact with someone testing positive. This includes cleaning and disinfecting of high touch nonporous surfaces and cleaning and sanitizing of high touch porous surfaces.

2. Enhanced Cleanup: Enhanced cleanup is required for an area in which a person who has been confirmed positive for COVID-19 has inhabited. This includes cleaning and disinfecting of all nonporous surfaces and cleaning and sanitizing of all porous surfaces. This enhanced cleaning includes walls up to 8 feet but excludes ceilings. A combination of High Touch Cleanup and Enhanced Cleanup may be needed within a structure based on where the infected individual has directly traveled or occupied.

If you have questions, please feel free to send us a message or call us at (302) 856-9768.

How SERVPRO Can Help You Fight COVID-19

3/13/2020 (Permalink)

Sussex County has hundreds of professional health care facilities as well as doctor’s offices. We are fortunate to also have Beebe, Nanticoke and Bayhealth Hospitals in our area. Healthcare is not only a major industry in Sussex County but also in our entire state. It is an industry that generates thousands of jobs and billions of dollars in revenue. SERVPRO of Sussex County has served many of these practices over the years and we are proud to play a part in keeping the health care industry clean and healthy.

Some of the issues we have addressed over the years include: water damage, growth and mold remediation, bio contaminants cleanup, duct work inspections and duct/vent cleaning as well as full scale cleaning services which cover carpets, floors and upholstery.Recently, there are major concerns about the spread of pathogens such as COVID-19. The goal of every medical practice is to maintain a location with a sanitary environment. SERVPRO of Sussex County has the resources to put you in contact with the right people to sanitize your healthcare facility and help prevent the spread of pathogens. The coming months will probably be difficult to many businesses and healthcare facilities.

Almost every health care office has experienced issues of bio-hazard safety.We take these types of jobs very seriously and want to make the goal to each situation satisfactory to all involved. Call us today at 302-856-9768 or

A Lake in The Basement

2/24/2020 (Permalink)

Storms can bring all kinds of chaos with them. From winds and falling trees, to lightning and fires, there is always a chance the dice will roll for disaster. In Sussex county, one of the most common situations we respond to is groundwater flooding. Heavy rain and improperly sealed basements are usually the culprit. One recent incident stands out. A crack in the foundation allowed rainwater to gradually creep into the furnished downstairs basement. This was not immediately noticed by the homeowner, as they had installed a floating, laminate floor in the home. By the time SERVPRO was called, the flooring was completely ruined. Our team removed the flooring to expose the bare foundation and placed the furniture out of harms way. Due to the surrounding soil and location of the basement, this leak repeated after heavy rains for some time.

SERVPRO met our drying requirements and moved our equipment off the property at the request of the customer. We highly recommend that homeowners take a proactive approach to groundwater issues by contacting SERVPRO at the first sign of potential disaster. We offer free inspections, and can put you in contact with the right people to permanently fix the issue and save your home.

If you have groundwater flooding, don’t hesitate to give SERVPRO a call 302-856-9768.

What’s In Your Ducts

2/24/2020 (Permalink)

A glimpse inside a duct line that has not been cleaned in over a year A glimpse inside a duct line that has not been cleaned in over a year.

At SERVPRO of Sussex county, we’re experienced with the dusty side of HVAC maintenance. If you run a commercial space such as a hotel, your air system sees heavy use throughout the year. You might be surprised to discover just how much dust can accumulate in an air system. These particles often contain allergens that will be passed on to the spaces your patrons occupy. Besides health issues, dusty registers can affect the impression customers have of your business and influence their future buying decisions. Luckily, we have a division of technicians trained in HVAC cleaning practices. SERVPRO of Sussex County services some of the most well-known hotels in Rehoboth. We also provide duct and carpet cleaning services for many apartment complexes. This experience makes us the leaders of commercial maintenance services in the region.

If you’re curious about indoor air quality, we can provide a quick inspection using cutting edge tools to see what is inside your air system. Cameras allow us to investigate the amount of dust, debris, and any potential sources of odor that may be contained within HVAC lines. We will work with you to find the right price for your needs.

Don’t hesitate to give SERVPRO a call 302-856-9768

Fun, Food, and Fungi

2/24/2020 (Permalink)

The restaurant business is tough enough under normal circumstances. Every customer must be satisfied in this digital age….or else they will start YELPING or worse! The challenges of labor, perishables and meeting standards of service can be overwhelming. We truly admire those who succeed in this arena. Like most of us; however, restaurants are not free from the everyday emergencies and disasters that are occur in daily life. Broken pipes, rain water intrusion and even fires can incapacitate a thriving eatery.

Recently, a popular local pizzeria called us with concerns about microbial growth which their HVAC service provider discovered in an area by the kitchen.Fungus and other microbes are can pose hazards to human health. Naturally concerned about the health of her patrons and staff, The owner wanted us to remediate the situation as soon as possible. She also wanted us to do the work without disruption or distress to her diners. Situations like these that test the flexibility of our efforts since she wanted us to take care of the issue during non-working hours. She also requested that our technicians stay out of sight if the work should spill over into lunch hour. We are professionals, and understood her reservations. We moved forward with a thorough and stealthy approach, containing and correcting the situation within only a couple of days. She was extremely pleased and bought our crew a pizza as a gesture of her appreciation and kindness. She exhaled a big sigh of relief upon completion of this job.

Our professional team here at SERVPRO of Sussex County genuinely makes a sincere effort to consider the concerns of the property or business owner. The crew worked quickly enough to satisfy the patron and stayed under the radar so as not to cause further worry to her and her customers. This was truly a scenario of……."Like it never even happened."

Grime After Crime

2/17/2020 (Permalink)

SERVPRO is well known for responding to some of the most unsavory scenes you could be faced with. We help those who have been affected by the wrath of nature, man-made misfortune, or unintentional mishaps. It’s one thing to work in someone’s property, but cleaning up the scene of a crime is entirely different.

We all enjoy the mystery that accompanies tales of crime, and the dedicated people who solve them. What is often overlooked are the unfortunate people who must cleanup what is left over. Convenience store owners, roommates, friends, and family members can all find themselves in such an unpleasant situation after law enforcement moves on from the scene of a crime or criminal activity. Whether it is vandalism or trauma, SERVPRO technicians have years of experience cleaning up after severe situations.

We have experience cleaning:

  • Fingerprint powder and evidence-gathering chemicals
  • Tear gas and pepper spray residues
  • Fire extinguisher residue
  • Blood, bodily fluids, and tissue remnants
  • Chemicals used in the production of illegal drugs

Most of these events come with a sense of urgency to return the victims property to a preloss status. Some property can be restored; others must be replaced. We operate with a great sense of sensitivity and will help you through each step of the process. If you find yourself faced with cleaning up after one of these events, don’t hesitate to give SERVPRO a call 302-856-9768.