Wet, Winter Weekend Worries!

3/18/2019 (Permalink)

Wet, Winter Weekend Worries!

  One of the principles of Murphy’s Law is timing.  The common phrase is:  “If something can go wrong it will; and usually at the worst time.” A commercial water loss can be catastrophic enough at any time; however when it happens during a very busy time – a great deal of worry and anxiety will usually come with it.  Under this scenario; the situation can be further exacerbated when the business affected is a hotel with a sold –out weekend upon them.

  Recently, SERVPRO of Sussex County responded to this exact event which occurred over the President’s Day Weekend.  It must be stated that the beach area in Sussex County has become a year round destination and when travelers have a three day weekend to enjoy here; they make the most of it.  Hotels usually sell out weeks in advance and visitors take advantage of local shopping and dining.

  The call came around two am on a Friday night and we dispatched our crew to the scene within two hours.  We found that an HVAC unit on the third floor had a broken hose and water flowed for several hours into the walls, floors and ceilings on three levels affecting about twenty rooms.  Our crew acted quickly to extract as much water as possible and begin the drying process. They were on the scene for more than twelve hours on the first call.  We found a very worried manager who naturally was overwhelmed with not only the damage to the hotel but with the thought of those twenty to forty guests arriving with the possibility of no accommodations.  In this case, any reputable hotel will do exactly as this one did – re-locate the guests with a complimentary stay at another hotel.  Hospitality should be extended even through the challenging times.  Although, some guests may have some disappointment; at least the entire weekend was not lost.

  When an emergency strikes at the most inopportune time – call SERVPRO of Sussex County and we will offer prompt response and make order out of chaos – "Like it never even happened."