A View from the Frontlines

12/20/2019 (Permalink)

I had the privilege of working alongside the experts at SERVPRO of Sussex County during my first two weeks as a new member of the team. My personal experience with water damage placing life on hold left me eager to gain a new perspective from the professionals who restore homes on a daily basis. My role with SERVPRO is focused on social media and customer service. With this in mind, I embraced the opportunity to learn how SERVPRO provides industry leading solutions to their customers.

  While I am no stranger to working with my hands, I was shocked by the severity of damage my teammates are tasked to resolve. Our day started at a location with severe mold growth. A water pipe had burst under the home while the homeowner was away. With nobody around to report the water loss, flooding quickly gave way to a moist environment and extensive fungal growth within the home. Wearing respirators and personal protective equipment required before entering the work site, I couldn’t help but imagine how I would feel if this were my property. The extent of damage was incomprehensible.

  Fortunately, scenarios like this are where SERVPRO professionals shine. Wendy, our Crew Chief, was an excellent instructor. She provided great details on the mold remediation process from start to finish. We spent the day removing all damaged material, and preparing the structure for reconstruction. She explained that in a situation like this, all affected material must be removed from the structure. Walls, ceiling, and insulation that had been affected by the growth all had to be disposed. I developed great respect for the team I work with over the course of the day.

  Our technicians operate with a great sense of urgency and attention to detail. For more on SERVPRO of Sussex County’s water damage services please visit: www.SERVPROsussexcounty.com or call 302-856-9768 for more information.